Zomar Station

WINDOWS BUG FIXES & TIPS

This is a compilation of questions I get asked and problems I run across in hopes it may help others.


Cannot Open Attachments In Microsoft Outlook
Save As Error:  Folder isn't accessible
Network Share Microsoft Streets & Trips

HP Pavilion Notebook ze5468CL
LG CED-8080B Problem
Outlook and Outlook Express contact sharing

What is Thumbs.db?
Capacity of the hard drive is too large for the BIOS to support
Defrag Error Message
Canon S-450 1 Green 6 Orange Blink Printer Failure
Cannot Open E-Mail Attachments In Outlook Express
FreeCell Will Not Run

 

September 28/2003 - FreeCell Will Not Run

I discovered an issue with the Logitech MouseWare software. I tested versions 9.75 and 9.76 and found that with em_exec.exe running in the background that the FreeCell game could not be run. I tried two versions of the game, the original 1991 version and the 1998 version that comes bundled with Win98, neither would work.
After finding the source of the problem I tried the latest version MouseWare 9.78 and found that it corrects the issues with the Win98 bundled version of FreeCell, although I would like to mention for the record that the older 1991 version of FreeCell that comes with Microsoft Entertainment Pack for Windows still does not function due to the running em_exec.exe background software.

October 9, 2003 - Can't Open Attachments In Outlook Express - MSKBA 329570

This is currently the most frequently asked question by my customers

SYMPTOMS
After you install Internet Explorer 6 Service Pack 1 or Windows XP SP1, access to some of your e-mail attachments in Outlook Express may be removed. For example, you may experience any of the following symptoms:
When you click the paper clip in the Preview pane, the Save Attachments and filename commands are unavailable.
When you open an e-mail message, the Save Attachments command is unavailable on the File menu, the Attach field is missing from the e-mail message, and the following message is displayed in the message alert bar at the top of the e-mail message:
Outlook Express removed access to the following unsafe attachments in your email: file_name1, file_name2

CAUSE
This behavior occurs if the Do not allow attachments to be saved or opened that could potentially be a virus option is enabled, and the e-mail attachment is determined by Outlook Express to be "unsafe". By default, the Do not allow attachments to be saved or opened that could potentially be a virus option is enabled in Outlook Express 6 SP1. When this virus-protection feature is enabled, Outlook Express uses the Internet Explorer unsafe file list and the Confirm open after download setting in Folder Options to determine if a file is safe. Any e-mail attachment with a file type that is reported as "unsafe" is not downloaded, and access to the attachment is removed.

WORKAROUND
If you are sure that the attachment is safe to download or open, use the following method: NOTE: Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.

Turn off the Option to Use the Unsafe File List
To turn off the Do not allow attachments to be saved or opened that could potentially be a virus option:
Start Outlook Express.
On the Tools menu, click Options.
Click the Security tab, click to clear the Do not allow attachments to be saved or opened that could potentially be a virus check box under Virus Protection, and then click OK.

STATUS
This behavior is by design.

More information can be found here: http://support.microsoft.com/?kbid=329570

October 19/2003 - Canon S-450 1 Green 6 Orange Blink Printer Failure

My printer would not work one day and just blinked one green then six orange repeatedly. Researching on the net found many people with this problem and few that had found a solution. There were stories of how to reset the printer, but these didn't even help people and the printer was garbage. I have included the reset information for knowledge but the solution for me was to just replace the print head that holds the three colour ink tanks. The new print head BC-31e came with three new ink tanks and only cost $5 more than buying the ink tanks!

PRINTER RESET

  1. Hold Power and Resume and then connect the power cord.
  2. Release Power and press it again.
  3. Release both, Power and Resume.
  4. The printer shuts down.

After power on the 1-6-failure is gone although the model of the printer has changed. To change it back do the following:
 

MODEL TYPE RESET

  1. Power off printer.
  2. Hold resume button then press and hold power, the green indicator will light.
  3. Hold power and release resume.
  4. Double click resume then release both power and resume and wait until the printer stops blinking.
  5. Press resume 4 times, green indicator should be lit.
  6. Press power to enter the model setting mode.
  7. If the indicator is green this is BJ-F620. To set S450, press resume 1 time , the indicator should be orange.
  8. Press power to save.

October 27/2003 - Defrag Error Message - MSKBA 238165

SYMPTOMS
When you run the Disk Defragmenter tool in Windows 98, you may receive the following error message:
"Error Defragmenting Drive C
Windows cannot finish defragmenting this drive because it has encountered a problem. Click Help and carry out the instructions for running Scan Disk, and then try defragmenting again."

CAUSE
T
his issue can occur if the Applog file in the hidden C:\Windows\Applog folder is damaged.

RESOLUTION
To resolve this issue, follow these steps:

  1. Right-click an empty area on the desktop, and then click Properties.
  2. On the Web tab, click Folder Options.
  3. Click Yes.
  4. On the View tab under Hidden files, click Show all files, and then click OK.
  5. Click Start, point to Find, and then click Files or Folders.
  6. In the Named box, type applog, click C: in the Look in box, click to select the Include subfolders check box, and then click Find Now.
  7. Double-click the Applog folder to open it.
  8. On the Edit menu, click Select all.
  9. On the File menu, click Delete, and then click Yes when you are prompted to confirm the deletion

November 9, 2003 - Capacity of the hard drive is too large for the BIOS to support

On older systems (pre- November 1998) the BIOS may not support drives that are larger than 32 GB. If the ATA hard drive you are trying to install has a capacity larger than what the BIOS can support the drive may not be detected by the system.
To troubleshoot this problem follow these steps.

  1. Enter the system BIOS. This is usually accomplished by pressing the F2, Delete, or F1 key when your system is powering on. When you first turn on your computer look for a on-screen message indicating which key to press to enter Setup.
  2. Select User or User defined and enter:

    These parameters will tell the system that your drive's capacity is 502 MB or 528 MB, a capacity that most, if not all BIOS's can support.

  3. Ignore the Write Pre Comp (WpCom) and Landing Zone (LZ) settings; they can be set to zero.
  4. Save BIOS settings and exit.
  5. Restart the system with a HD manufacturers disk that should detect the drive. The software should install a disk overlay that will allow the BIOS to support the full capacity of the drive.

February 27, 2004 - What is Thumbs.db?

Concerned about a mystery file called Thumbs.db that has started appearing in a folder or folders on your computer. Is this the sign of some sort of hacker getting into the system and leaving his finger prints around? The truth - as is so often the case - turns out to be much more mundane and innocuous.
 Go here to find out more.

March 27, 2004 - Outlook and Outlook Express contact sharing

Officially, Outlook 2002 and Outlook 2000 in Corporate/Workgroup mode do not support sharing of its contact data with Outlook Express, but there is a registry hack that works, at least with some versions of Outlook Express. Follow these steps:
Open the Registry Editor (regedit.exe or regedt32.exe).
Go to this registry key:

HKEY_CURRENT_USER\Software\Microsoft\WAB\WAB4

Add a new DWORD named UseOutlook (if it isn't already present), and set its value to 1.
Outlook Express will display the Contacts folder in the default delivery store (Exchange mailbox or Personal Folders .pst file) in Outlook. You cannot direct the WAB to a particular Contacts folder, except by changing the default store.

To turn off sharing, set the value for HKCU\Software\Microsoft\WAB\WAB4\UseOutlook to 0.

This is a valid registry entry for Outlook Express 5.0 and later versions. Outlook MVPs have tested it with Outlook 2002 and Outlook 2000 CW and OE 5.0 and 6.0 so far.

March 27, 2004 - LG CED-8080B Problem

My LG CED-8080B has firmware 1.11 and when trying to burn an audio CD onto a CD-R in TAO mode the burn fails at 20-40%. Although simulation mode and burning the same compilation onto a CD-RW works fine. The work around seems to be Burning in DAO mode and not using TAO mode.

August 23, 2004 - HP Pavilion Notebook ze5468CL

I recently purchased a Pavilion ze5400 Notebook and I wanted to do a clean install of Windows XP as I didn't want all the extra software that Hewlett Packard figured I should have on my computer. I know some would say and even HP themselves did is that I could uninstall the stuff I don't want, but that would still leave fragments of junk behind and not the way I personally like to have my system.

Well I went on my venture of doing a clean install and freed up more than half the space it was taking up before on my hard drive! Unfortunately there was some HP software missing that I did want, and HP doesn't seem to offer it for download!

They do offer the software for the one-touch buttons but you will find that none of the programs these buttons shortcut to are included, also the wireless On/Off button no longer functions. The missing programs are all part of the notebook utilities.

Months later after getting the software the hard way, I found a link on the HP website to the infamous:

Notebook Utilities

I know it says it is for the Evo N1050v family but it makes no difference.

*********************************************

However there is an order for installing to get things working well:

1.) Install HP WLAN 54g W450 Network Adapter Driver version 3.10.39.2 (325396B2 3.56MB)
2.) Install Notebook Utilities (SP27719 4.41MB) and reboot
3.) You may now update to this or other:
Broadcom 802.11b & 802.11g Network Adapter Driver version 3.00b (SP28537 3.30MB)

I am not sure if it will work other ways, but this worked for me.
I found that the OneTouch Buttons (SP23613 911KB) can be installed after the Notebook Utilities or after the Update, either way it is needed in order to have on/off control with the button on the front of the notebook.

November 20, 2004 - Network Share Microsoft Streets & Trips

Change the 2 registry keys to represent where the data is stored:

STREETS & TRIPS 2001
====================
[HKEY_CURRENT_USER\Software\Microsoft\Automap\8.0\USA]
"DataPath"="Z:\\Streets\\MSMap\\Data"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\AutoMap\8.0\USA]
"DataPath"="Z:\\Streets\\MSMap\\Data"

STREETS & TRIPS 2005
====================
[HKEY_CURRENT_USER\Software\Microsoft\Automap\12.0\USA]
"DataPath"="Z:\\Streets\\MSMap\\PFiles\\MSMap\\Data"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\AutoMap\12.0\USA]
"DataPath"="Z:\\Streets\\MSMap\\PFiles\\MSMap\\Data"

February 15, 2005 - Save As Error:  Folder isn't accessible

This problem arises when you open a file from a Windows 98 network share with Microsoft Word or Excel, modify that file, and then use "Save As" to save the modified file with a new name back to the network share.  That is when the error message:  "The folder 'I:\windows98\mydocuments......' isn't accessible.   The folder may be located in an unavailable location, protected with a password, or the file name contains a / or \".
It does not matter if you try to save to the same location or a new location ON THE NETWORK, you can only save the "Originally named" file, not with a new name.  you CAN save any NEW file to the network, and you can also save a file that has been modified FROM a different computer.  It's just that if you open a file from the network directly and then go to save that same file with a different filename back to the network directly, that's when the error message arises.

The culprit is a security fix from Windows Update called KB885250 released 02/10/2005.  Removing KB855250 seems to fix the problem. To remove these updates, log on as Administrator. Go to Add/Remove Programs in Control Panel and scroll down to the update you want and click on remove. You may need to check the box that says "show updates", otherwise the updates did not show up at all. Follow the instructions.

July 23, 2006 - Cannot Open Attachments In Microsoft Outlook - MSKBA 829982

SUMMARY
Microsoft Outlook includes a feature that blocks attachments that are considered unsafe. If you receive an e-mail message that contains an attachment that contains one of the file types that are considered unsafe, you may receive the following message: Outlook blocked access to the following potentially unsafe attachments: [...] Although Outlook blocks access to the attachment, the attachment still exists in the e-mail message.

WORKAROUND
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk. Important Before you can customize the attachment security behavior in Outlook 2000 SR1 and Microsoft Outlook 2000 SR1a, you must first apply either Microsoft Office 2000 Service Pack 2 or Microsoft Office 2000 Service Pack 3.1. Quit Outlook if it is running. 2. Click Start, and then click Run. 3. In the Open box, type regedit, and then click OK. 4. Verify that the following registry key for your version of Outlook exists. If it does, go to step 5.

Microsoft Outlook 2000:

HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Outlook\Security

Microsoft Outlook 2002:

HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Outlook\Security

Microsoft Office Outlook 2003:

HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\Security If the registry key does not exist, create it. To create the registry key, locate and then click the following registry key: HKEY_CURRENT_USER\Software\Microsoft a. Click the Edit menu, click New, and then click Key. b. Type Office, and then press ENTER. c. Click the Edit menu, click New, and then click Key. d. Type 11.0, and then press ENTER.

Note This is the correct name if you are using Outlook 2003. If you are using Outlook 2000 or Outlook 2002, you will have to type "9.0" or "10.0", respectively. e. Click the Edit menu, click New, and then click Key. f. Type Outlook, and then press ENTER. g. Click the Edit menu, click New, and then click Key. h. Type Security, and then press ENTER.

5. Click the Edit menu, click New, and then click String Value. 6. Type the following name for the new value: Level1Remove 7. Press ENTER. 8. Right-click the new string value name, and then click Modify. 9. Type the file name extension of the file type that you want to open in Outlook. For example: .exe To specify multiple file types, use the following format: .exe;.com 10. Click OK. 11. Quit Registry Editor. 12. Restart your computer. When you start Outlook, you can open the file types that you specified in the registry.

Note We recommend that you enable only the file types that you require. If you rarely receive a particular file type, we recommend that you give Outlook temporary access to the file type that is in question and then reconfigure Outlook to block the file type by undoing the changes to registry.

STATUS
This behavior is by design.

 

 

 

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